Hey, there’s new stuff!
We’re constantly making HEY better. Here are some of the of notable new features and improvements that we’ve made to HEY since it first launched.
Bubble Up: Send & Pop
When you Bubble Up an email, it floats to the top of your Imbox and it stays there until you Pop it. If an email Bubbled Up and you replied to it, did you still want it up there or are you done with it?
Now, when you’re replying to an email in Bubble Up, you can select Now and Pop.
Redesigned Accounts & Settings
The new Accounts & Settings screen has all of the global settings plus all of your accounts — click an account to see all of the options specific to that account.
Live now on web, desktop, iOS and Android.
Collapse Sections in the HEY Menu
You can now collapse individual sections of the HEY menu. We’ve also reordered items in the menu so “Your” at the top contains all of the items that used to be in “Other Stuff” at the bottom.
Also, since “Bubble Up” is conceptually a peer to all the other box destinations, it’s been promoted to the Top 6 items in the menu.
Reply to Everyone
Ever wanted to send the same reply to a bunch of emails all at once? Now you can, and HEY makes it super easy. Just select them all and reply with a single message.
Web: Send & Mark Done
You Set Aside an email, then reply to it. Question is, is it Done? Now, when you’re replying to an email in Set Aside, you can make it so with a new action to send now and mark done.
Live on web and Android, coming soon to iOS.
Auto-add to Workflows
The new Workflows feature has been a big hit with customers, especially those who are craving more CRM tools. Now, HEY for Domains users can set any extension to automatically put incoming emails into one or more Workflows.
Screen in & Reply
Ever checked the Screener and see an email you immediately want to reply to, so you screen them in, go to the Imbox, find the email, then reply? This one’s for you. Screen in and Reply in one swoop.
Add email threads to a Workflow to track progress through the stages of a process (sales, hiring, purchasing, etc.).
It’s a log, a diary, a freeform space to write something about the contact – where you met them, their phone, a few notes about their family (if that’s useful when you talk).
No one wants to type the same message over and over. Snippets let you quickly insert a few sentences or an entire email, which means less time wasted on repetitive work. To add your first snippet, click the HEY menu › Snippets.
Undo sending a message (within a few seconds) if you catch a mistake, forget the attachment (again) or have instant regret.
Always redeliver to
Great for keeping personal and work emails separate, you can redeliver emails received in one of your HEY accounts to another. On an email, select More › Move › Redeliver to.
Send new messages from
When you have multiple addresses in HEY, you can now set which address you’d like to send new messages from.
Web: Earn free months of HEY
Spread the word and get a free month, or two, or three…
For every three months you have the ‘Sent with HEY’ footer on, you’ll earn a free month of HEY.
Reply inline—in more places
Now when you reply to or forward an email you can break up the rich quoted attachment so you can write in between the lines, make edits, or even remove certain parts.
Web: Color tool
Get creative! Now you can add color and background highlights to make your HEY messages more expressive.
Search for trashed emails
If you search, you’ll find that search results have a new look. And with it, is the ability to search emails in Trash.
HEY World bio and pinned posts
Spiff up your HEY World blog page by adding a short bio and pinning your best posts to the top.
Sometimes while you’re writing an email you need to reference another email thread. Now you can minimize your draft to the bottom where it’ll stay docked while you move around in HEY. When you’re ready to resume writing, just pop it back open and continue where you left off.
Manage all your Shared Links
See a list of all the threads you’ve shared. You can view, copy, or turn off the links.
Save clips in The Feed
Perfect for saving coupon codes and vouchers. Highlight the text then tap “Save clip”. To view your saved clips, tap the HEY menu > Your Clips.
Bubble Up – if no reply by
Now you can bubble up an email if you haven’t received a reply by a certain date. This is really handy for situations when you’re waiting on someone for something, and don’t want to forget.
Mark it unread from a thread
You can mark an email as unseen when you’re viewing it. Tap More (or keyboard shortcut u) to Mark Unseen.
Recycling for contacts
Skip the Recycling Center and set up recycling for emails from any contact (or an entire domain) right from the contact’s page. Recycling automatically gets rid of emails you no longer need while helping to save energy and reduce digital waste.
Send emails via Gmail
HEY now supports sending emails using your Gmail address! To get set up, head to Account Setup > Forwarding & Sending > Connect an address. You’ll then be able to switch which address you’re sending from by tapping on the “From” field.
Recipients and timestamps in The Screener
Ever seen something come through in The Screener and wonder when it was sent, which of your emails it was sent to, and who else got it? Now when you tap to preview the email, you’ll see recipients and timestamps in The Screener.
Groups in Set Aside
Organize emails you’ve Set Aside into groups at the top of the list. Groups are a great way to keep track of bills-to-pay, confirmations for your upcoming trip, or receipts for your expense report — just drag and drop!
Stick a note to your Cover Art where it’ll always be right there when you need it. Great for for reminders, reply snippets, phone numbers, links, and more!
Bubble Up is HEY’s take on snooze. If you don’t need to look at an email now, schedule a time for it to float back up to your Imbox.
Web: Download all attachments
Received an email with a ton of attachments? Boom! Now you can download them all-at-once with just two clicks.
Send email to your team, book club, family, and more. With Contact Groups you can easily address messages to everyone in the group—just type the group’s name.
Every FROM and Every TO
We’ve just added another great way to find things in HEY. Jump to any contact to see all email threads including that person or narrow-in to just emails FROM them or just emails you’ve sent TO them.
Desktop: Apple Silicon
HEY’s native app for macOS is now available in an Apple Silicon variant. Faster boot times, no rosetta translation. Enjoy! 🎉
If you’d like the Apple Silicon variant you’ll need to download it — the Intel variant will not auto-update to Apple Silicon.
Schedule new messages and replies as drafts that’ll automatically be sent at a later time and day.
Refine search results
Find exactly the email you’re looking for. Filter by sender, recipient, date, and label. Refine and search just the Imbox, The Feed or Paper Trail. You can even find emails that include (or exclude) certain words. The power is yours.
Collections for everyone
Previously a HEY for Domains-only feature, Collections are now available on all HEY accounts. Collections let you take a mess of separate threads and lay them out on a single, organized, easy to follow timeline. Learn more about Collections.
Share a link to an email thread with someone else — even if they don’t use HEY. They’ll see the whole thread, and any future emails/replies sent to that thread, all on a single page.
Now you can set up an autoresponder to automatically reply to email when you’re away on vacation, out of the office, or otherwise unavailable.
HEY Spam Corps
Enlist in the HEY Spam Corps and unlock a new button to mark emails as spam right in The Screener. We’ll use that feedback to improve HEY’s system-wide spam filtering for you — and for everyone who uses HEY.
Now, HEY makes it easier to print every email in a thread. Just click “Print this thread” from the menu and you’ll get an unadorned, printer-friendly view of the entire thread. Need to print a single email? You can do that, too. Sometimes, nothing beats a hard copy.
Reply to sender
Want to reply, but not to everyone on the recipient list? Just click the “To” label to select whether you’d like to reply to everyone (the default) or just the sender. No more painfully pruning that recipient list by hand!
Before, HEY would only apply labels based on the sender’s email address. Now, HEY will autofile based on addresses in the CC & BCC fields as well. Labels will also be applied on replies — not just when you receive the first email in a thread.
Web: Import subscribers to HEY World
Got an existing subscriber list from another newsletter? Now you can bring that list over to HEY World. Just upload a CSV file of email addresses and we’ll send them a link to subscribe.
See less in The Feed
You can now collapse long newsletters you don’t care to read till the end with the “see less” button in The Feed. No more scrolling ad nauseam to get past a super long newsletter that fails to keep you interested.
Web: Write in a new window
Use the SHIFT+W hotkey on desktop browsers to start writing in a new window. Makes composing a new email while referencing others easier.
The Feed is now up to 4x faster
Opening The Feed could be a little slow at times, especially on mobile devices with modest CPUs. Now we’ve made it up to four times faster, so you can start reading those newsletter sooner. See a comparison on an Android phone.
Improved spam detection for forged senders
Email spoofing detection is now even better in HEY. Before, when you received an email spoofing an address you’d previously screened in, it would still reach your Imbox. Now, HEY will correctly move those emails to Spam.
Better display for attachments
Long emails could sometimes push attachments out of view. Now, HEY will display previews of these attachments directly beneath the contents of the email.
Keeping every email forever means ever increasing storage, more servers, more power, and more pollution. Most of them are never looked at again anyway. Now HEY can help you recycle old email than you no longer need.
Account managers can now set up a Catch-all box to capture any email sent to an unrecognized address in a domain.
Android: show device contacts
See folks from your phone contacts you may not have emailed in HEY yet. Contacts stay safe and secure on your device only added to HEY when you email them.
Prefer to hide your Previously Seen section? Now you can put something pretty in its place. Choose from six preset images or upload your own to personalize your Imbox.
Clearing The Screener
Screener backed up? Case of procrastination? Trying HEY again after taking some time away, and finding The Screener with 100+ emails? Now you can “punt” by clearing The Screener without having to make Yes/No decisions.
Send from an extension
You can now send or reply to emails using extension addresses in your From field.
A more useful Contact list
Instead of showing every contact from every email in your Contacts, now we only show the contacts that you’ve approved. Unapproved contacts will still show up in search results, so you can enjoy an easier-to-browse Contact list and still find any email that you’re looking for.
Android: see what’s new
Saved you a tap! See when there’s something new in The Feed and Paper Trail since you last visited, directly from the HEY menu.
Web: Copy & paste recipients
Working with recipients just got more accessible. Now, you can use your keyboard to tab/shift-tab through recipients and cut/copy/paste them between fields.
Android: collapsible HEY menu
Expand and collapse sections in the HEY menu so that it’s easier to get around the Android app.
Android: in-app video player
HEY for Android will play a video attached to an email when you tap it. If you need to save it, you can also download the video from the in-app player.
Android: filter All Files
You can now filter down the list of people who have sent you files in HEY for Android. Browse to All Files then tap on everyone in ‘All files sent by everyone’ to get started.
Web: Attachment viewer
Now you can zoom in on attachments like photos, animated GIFs, and PDF documents. Click on a file, load the viewer, and navigate between other attachments with your keyboard or mouse.
Web: Drag & drop recipients
We’ve enhanced the composer to make it even easier to add recipients. Meant to CC someone? Now, you can easily drag and drop your contacts between fields.
iOS: email composer upgrades
We’ve rebuilt the email composer to make it super speedy, better offline, with smarter contact suggestions, and a more finger-friendly UI.
Take control at the domain level
See every contact, message, and recent files with every sender from an entire domain. Get notified when someone emails you from a domain or automatically screen in/out new senders.
Where you left off
When you visit The Paper Trail and The Feed, HEY will now remember where you left off. That means the next time you visit these pages, new items are much easier to spot.
Send from an external address
Now you can send email from your @hey.com address plus external email addresses, domains hosted elsewhere, work accounts on other systems, etc. Check it out.
Web: Remembering who you wrote
HEY will now start remembering who you’ve been writing with recently, such that there’s less hunting in a long list when you start typing their name in the To/CC/BCC fields of a new email.
HEY for Domains
HEY for Domains is open for business, and packed to the brim with features like Shared Threads and Collections that make collaborating via email so much better. Take a look.
iOS: Siri shortcuts
Now you can automate composing email with Siri and the Shortcuts app. Connect inputs with the recipient, subject, and content fields of a new email to simplify sharing to email, or automating tasks like emailing an expense receipt.
iOS: keyboard navigation
Keyboard navigation has been expanded to make it possible to navigate in and out of a list of emails without ever touching the screen.
iOS: home screen shortcuts
Long-press on the HEY app icon from your home screen to get a menu of shortcuts to the new message composer, The Feed, Paper Trail, and All Files.
If you have multiple HEY accounts — like one for personal use and one for work — now you can view them together without having to log in and out. Personal emails are marked with a ▲, work ones with a ◼️.
Android: improved clips
We improved ‘clipping’ text to save for later in HEY for Android. As text is highlighted, a larger easier-to-tap ‘Save clip’ button appears.
Android: search history
HEY for Android remembers what you recently searched for. This is especially handy when you’re often searching for the same types of emails. This search history is only on your device, and you can easily clear terms by tapping the X.
Android: offline paper trail
HEY for Android now allows you to save Paper Trail emails from the past 30 days offline. Tap your profile picture then select Saved for offline. When your connection is unreliable, you’ll always have access to your emails saved offline.
iOS: multiple windows on iPad
If you’re an iPad power user — or aspire to be one — this update is for you! With multiple windows, you can have the Imbox open on the left while browsing The Feed or replying to an email on the right. You can split your windows, use them as slideovers, or have multiple fullscreen instances of the app.
If you’re new to iPad multi-tasking, we’ve put together a guide for you: Using multiple windows on iPad.
Android: home screen shortcuts
Long-press the HEY app icon on your home screen (or app drawer) for shortcuts to New message, The Feed, and Paper Trail. You can also drag and drop these shortcuts — The Feed for instance — from the menu onto your home screen for quick access.
Email signatures are a mixed bag. A lot of people need them for legal reasons, but does anyone really enjoy getting an email with a signature that looks like an early, unedited draft of War and Peace? No.
We wanted to keep the good and minimize the bad, so we made a little feature we call Name Tags. They’re like the Twitter of email signatures. 150 characters max, no images, minimal formatting. Just enough flexibility to get the job done while ensuring that your email is mostly email.
Android: multi-account switching
Use Android? Have multiple HEY accounts? Buckle up friend, because we just added a fast account switcher to our Android app. Once it’s set up (via the app settings), a single tap on your avatar toggles between accounts.
outbound spam detection
Part of running an email service is dealing with spam. Not only do we need to prevent spam from reaching your account, we also need to make sure that people can’t abuse HEY to send spam. So we rolled out a system to detect and quarantine HEY accounts that are looking decidedly spammy. It makes HEY a better email citizen and helps ensure your emails don’t get flagged as spam by association.
Android: custom swipe actions
By default, swiping left or right marks an email as Seen or Unseen. Now you can customize the swipe behavior in all sorts of ways. Prefer that a left swipe moves something to the Set Aside box? You can do that. Want to put something in the Reply Later box when you swipe right? You can do that too. Swipe right to like this message.
iOS: home screen widgets
You know what’s better than a HEY iOS app? A HEY iOS app with widgets. Know what’s better than widgets? Widgets that come with a bunch of different themes to match the various HEY app icons. Details. 🌈
iOS: default email app
If you’re running iOS 14, you can now set HEY as your default email app. That means any mailto links will automatically open in HEY instead of mail.app.
Web: accessible row navigation
We shipped a batch of accessibility improvements that make navigating rows of messages in HEY much easier to use for people who rely on screen readers and/or keyboard navigation.
Android: print emails
Someone once said that the difference between a toy and a real computer is determined by whether you can print from it. We added the ability to print emails in HEY for Android, so congrats, you’ve got a handheld computer now.
iOS: custom app icons
The default HEY app icon uses our trademark blurple color, but what if you’re not a blurple fan? This one’s for you. Now you can pick from a whole slew of app icons to make HEY vibe with your aesthetic.
ARC (Authenticated Received Chain) signing is our latest effort in making sure that emails you send land in inboxes, not spam folders. It’s like a chain of custody for forwarded emails that lets all the servers involved know that your email really is from you and not someone spoofing your address. A positive change for everyone except purported Nigerian princes.
Android: richer notifications
If you turn on notifications for threads or senders, we now show even more good stuff without having to open the HEY app. Now we show the sender’s photo, their name, and a more robust summary of the email.
Android: actionable notifications
HEY for Android v1.0.11 brings a trio of enhancements:
- You can mark emails as Seen, Reply Later, or Set Aside right from the notification. Super fast, super useful.
- There’s now a check to make sure your Android device can cut the mustard. If it’s not going to work, we’d rather be clear and up front about it.
- The HEY menu is displayed in the other boxes too.
iOS: HEY menu everywhere
HEY for iOS v1.0.7 comes packed with a bunch of new stuff:
- Access the HEY menu from more places — now you can quickly jump between The Feed, Paper Trail, Reply Later, Set Aside, and All Files using the HEY menu.
- Even more iPad keyboard shortcuts.
- Share sheet for your emails — handy for grabbing a link, printing an email, kicking off a shortcut workflow, and much more.
bundle items in the Paper Trail
HEY’s Paper Trail is a great place to stick all those receipts that you need to keep but don’t want clogging up your Imbox. We just rolled out a new feature that makes it even better. Now, you can bundle receipts from the same sender into a single row and cut the clutter even more.
iOS: share anything
HEY iOS v1.06 dropped with two great new features:
- Share almost any file from other apps to HEY when using the system share sheet. Sharing is caring.
- Choose your web browser — now you can choose whether you want links to open right within HEY, with Safari, or with other browsers like Firefox.
Imbox notifications for everything
We think notifications for everything is a bit much, but some folks really do need them. That’s why we just rolled out a way to turn on notifications for every single thing that lands in your Imbox in one fell swoop. Click your avatar, select “notifications”, then flip the “Imbox notifications” toggle to make it happen.
sent mail view
Feeling reflective? Ever want to take a trip down memory lane and see what emails past you sent? You’re in luck, because we just rolled out a new feature that let’s you do exactly that. As a bonus, all the attachments you’ve sent are conveniently collected at the top.
Android: open attachments in your default app
You probably want to do something with the email attachments that you receive. HEY for Android has your back. PDFs, calendar invites, text, and HTML files now open directly in your device’s default app for those file types.
iOS: productivity enhancers
HEY for iOS v1.0.5 dropped with a slew of productivity enhancers and customer requested features. Now you can:
- access Clips, Drafts, and Contacts from the HEY menu
- quick preview .docx and .html attachments
- label, delete, and move items from a contact screen
- use keyboard shortcuts to quickly switch screens
Web: dark mode toggle
HEY shipped with dark mode support, but it was controlled exclusively by the settings in your OS. Customers let us know that they prefer to mix and match light and dark mode, and we were happy to oblige. So now you can use HEY in light mode with your OS in dark mode and vice versa.
Android: long press actions + more
HEY for Android 1.0.7 rolled out with some handy new features and improvements:
- You can long press external links to display some contextual actions.
- You can open links in app or in your default browser.
- Polish was liberally applied to the UI.
Web: better back behavior
One thing we’ve been hearing from customers is that they think of the “< Imbox” button as a kind of in-app back button. Problem is, when you’re looking at threads filed into The Feed and Paper Trail, hitting that button jumps you all the way back to the Imbox. It’s not the label, it’s the expectation.
To fix that, we deployed a change that shows “< Back” on the button and adjusts the URL to take you to either The Feed or the Paper Trail.
Let’s say you have two contacts that are actually the same person, and you’d like to merge them into one. Before, you’d be stuck with two entries. Now when you add an address to a contact that’s already in use, you get a prompt to merge. Click yes, and you’ve got one contact to rule them all.
The day email changed for the better. LAUNCH DAY.
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