Strong. Two-factor authentication is required for all paying customers. To enable two-factor, click your initials in the top right corner and select Login & Security. We even support hardware security tokens like USB Keys, fingerprint readers, etc. See our security page for all the details.
Absolutely not. HEY is, and will always be, 100% ad-free. We never look at your email (unless we have your permission to troubleshoot an issue). We don’t mine your data, we don’t sell your data, we don’t have any interest in your data. Our business model is simple; we make the best email service we can, and we charge our customers to use that service. That’s the only way we make money.
Great question. We’ve been in business for 24 years, have a widely-respected reputation for building great products, our uptime record is exceptional, we’re completely independent and don’t answer to the whims of investors or corporate overlords, and we’ve been profitable for more than two straight decades. If you have any other questions about us, please get in touch.
Technically, yes, but practically, everything is locked down tight. We hold the encryption keys to be able to send and display your email, but we have strong and strict access protocols, policies, and auditing in place to prevent misuse. Every instance of data decryption by our team is logged, and that log is reviewed on a weekly basis by a separate team. Read more about our security approach.
HEY’s database (which holds your email) is encrypted both at rest and at work, which means our technical team can access the database for service, support, tuning, and forensics, without giving them access to people’s actual emails. HEY is not end-to-end encrypted (we still hold the keys), but otherwise it’s as locked down as can be.
Don’t worry, it happens. First, head to the Forgot your password screen and enter your @hey.com email address. Next, HEY will send a message to your backup email (you provided a backup email address when you signed-up for HEY—it might be your work email or a Gmail, Outlook, Yahoo, or iCloud account). Look there for a message from firstname.lastname@example.org, “Reset your HEY password”, and hit the link inside. That will take you back to HEY where you can enter a new password and get back in to your account.
If you forget your password, HEY sends reset instructions to the backup email address you provided when you signed-up. But before we can send the reset instructions, you need to verify the backup email address is really yours. To verify, look in your backup email account (it might be your work email or a Gmail, Outlook, Yahoo, or iCloud account) for a message from email@example.com with the subject “Verify your HEY backup email”. Hit the link inside that email to confirm it’s your backup email address. Now you’ll be able to reset your password.