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A fair refund policy

HEY for You

With HEY for You, we sell subscriptions on an annual basis only. If you pay for a year of HEY for You and then cancel before the year is up, we make sure you aren’t charged in the future. Your account will be accessible until your paid period ends. After that, your account will become inaccessible but your data will stay safe with us for 60 days. That gives you time to migrate to a new provider, export your data, configure outbound forwarding if you’d like, and change any logins that use your HEY email address. After 60 days, we’ll permanently delete all data from the account except for your credentials, backup email address, 2FA info and outbound forwarding configuration if any. We keep this in case you’d like to reopen your account in the future and to keep outbound forwarding working. You can also choose to delete your account completely, which would also stop any outbound forwarding. For more details, please read our Cancellation policy.

Here are examples of refunds for HEY for You we’d grant:

We’ll also consider giving credits for future cycles if something goes wrong on our side. For example, if we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’ll issue a partial credit to your account.

If you cancel and request a refund within the first year, your email address will be recycled 30 days after account cancellation and made available to someone else. That’s true for full refunds and prorated refunds, but doesn’t apply for valid consumption tax refunds.

HEY for Domains

HEY for Domains subscriptions are paid on a monthly basis for each user (manager, co-worker) within an account. But we know that change happens, folks join or move on, and sometimes cleaning up email addresses that may no longer be needed might accidentally slip through the cracks.

Here are examples of refunds for HEY for Domains we’d grant:

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

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